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Microsoft Skype for Business 2016: Getting Started
$15.00In this course you will learn how to get started with Skype for Business 2016, communicate with contacts, and update your status information. -
Microsoft Word Online: Finalizing Your Document
$15.00In this course you will learn how to control page layout, use language tools, check the accessibility of a document, work with comments, and co-author documents. -
Collaboration
$15.00After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$15.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.









