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Call Center Training: Sales and Customer Service Training for Call Center Agents
$15.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Human Resources Training: HR for the Non-HR Manager
$15.00This course will introduce you to basic human resource functions, including hiring, orientation, training, performance management, diversity, privacy, and disciplinary issues. -
Microsoft Word Online: Inserting Objects
$15.00In this course you will learn how to add headers and footers to a document, insert footnotes and end notes, and insert, modify, and format tables.
