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Dealing With Difficult People
$15.00Upon completion of this course, you will be able to recognize how your own attitudes and actions affect others; find new and effective techniques for dealing with difficult people; be familiar with some techniques for managing and dealing with anger; and develop coping strategies for dealing with difficult people and difficult situations. -
Workplace Violence: How to Manage Anger and Violence in the Workplace
$15.00In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe. -
Microsoft Teams: Getting Started
$15.00In this course you will learn how to, describe what Microsoft Teams is all about, use channels and post messages, and get help in Teams. -
Conducting Accurate Internet Research
$15.00This course is going to provide you with the skills you will need to get the most of an Internet search. You will learn where to look for information, how to find it, and the types of information that you can, and cannot, find online. It looks at the surface web and then takes you further in your searching skills to the deep web. -
Collaboration
$15.00After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork.
