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Microsoft Teams: Communicating in Channels
$15.00In this course you will learn how to manage messages, do more with messages, manage files in a channel, and use the wiki. -
Team Building: Developing High Performance Teams
$15.00After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensens five stages of team development, and Glenn Parkers 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$15.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Introduction to Microsoft Power BI: Introduction to the Power BI Web App
$15.00In this course you will learn how to use the Power BI web app, connect to data sources from the Power BI app, and se workspaces, dashboards, reports, and other Power BI app features.
