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Microsoft Teams: Customizing You Teams Experience
$15.00In this course you will learn how to manage your Teams profile, manage teams, and add bots and apps to Teams. -
Microsoft Skype for Business 2016: Working with Messages and Contacts
$15.00In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view. -
Lean Process Improvement
$15.00This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$15.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
