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Critical Elements of Customer Service
$15.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Microsoft OneNote Online: Getting Started
$15.00In this course you will learn how to get started with OneNote Online, set up a notebook, manage pages and sections, and print and view notebooks. -
Microsoft Skype for Business 2016: Working with Messages and Contacts
$15.00In this course you will learn how to send instant messages and use related features, manage contacts, and customize the contacts view. -
The Professional Supervisor
$15.00In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adairs action-centered leadership model, Paul Hersey and Ken Blanchards Situational Leadership II model, and Velsofts signature leadership assessment.
